Refund policy

At Request Mart, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it.
  • The item must be in its original packaging.
  • You must provide a valid proof of purchase or receipt.

2. How to Initiate a Return

Do not send your purchase back to the manufacturer or address on the original shipping label without contacting us first.

To start a return, please follow these steps:

  1. Contact our support team at support@requstmart.store with your order number and reason for the return.
  2. Once your return request is approved, our team will provide you with detailed instructions and a return authorization.
  3. Securely pack the item and mail it to our designated US return warehouse listed below.

3. Return Warehouse Address

All authorized returns must be shipped directly to our primary US return processing location:

  • Company Name: Request Mart
  • Return Department: Request Mart Returns Dept.
  • Warehouse Address: 5085 Westheimer Road, Suite 4700
  • City, State, Zip: , Houston, TX 77056
  • Country: United States
  • Support Phone: +1 281-944-7759

4. Return Shipping Fees & Restocking Fees

  • Defective or Wrong Items: If you received a damaged, defective, or incorrect product, we will provide a prepaid shipping label at no extra cost to you.
  • Customer Preference / Remorse Returns: If you are returning an item due to change of mind or personal preference, you will be responsible for paying the actual return shipping cost.
  • Restocking Fee: We charge $0.00 Restocking Fee on all eligible returns.

5. Damages and Issues

Please inspect your order upon reception and contact us immediately (within 48 hours of delivery) at support@requestmart.store if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

6. Refunds Process

Once we receive and inspect your return, we will send you an email notification confirming receipt. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed automatically to your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

7. Contact Us

If you have any questions regarding our return and refund process, please reach out to us:

  • Brand: Request Mart
  • Email: support@requestmart.store
  • Phone: +1 281-944-7759
  • Address:  5085 Westheimer Road, Suite 4700, Houston, TX 77056 United States

Support Hours: Monday – Friday, 9:00 AM – 5:00 PM Central Time